Last updated 5/1/2025  

By placing an order with Cool Down Coyote ("Company", “I”), you ("Buyer", “you”) are consenting to the following Terms and Conditions. PLEASE CAREFULLY REVIEW THESE TERMS BEFORE FINALIZING YOUR ORDER. Any changes to the following Terms and Conditions are void and unenforceable, unless expressly agreed to and duly acknowledged by Cool Down Coyote in writing. 

PROCESS

By placing an order with Cool Down Coyote, Buyer hereby understands and acknowledges that the items will be handmade, made-to-order products created by the references provided by Buyer. Cool Down Coyote will make a good faith attempt to create the product as listed in the order, using a commercially reasonable level of skill and care. There is no guarantee made or implied that this product will be an exact replica of reference materials or previous Cool Down Coyote products. Cool Down Coyote will provide a good faith time estimate for when the order will enter production. Estimated delivery dates are good faith estimates by Cool Down Coyote about the approximate date on which an order will be complete and are not binding. Cool Down Coyote will make all commercially feasible efforts to complete the product during the quoted delivery window. Failure by Cool Down Coyote to complete the order during that time will not be considered a breach of the terms of the order.

PRIVACY

Cool Down Coyote ensures that private data such as addresses, names, contact information, reference images, or other items will not be saved or sold to third parties by Cool Down Coyote or its affiliates and shall be used for the exclusive purpose of order completion and shipping.

PAYMENT

Payment will be done over Bank Transfer. A non-refundable deposit will be required before any work will begin which will go towards materials for an order. Cool Down Coyote offers the following payment plan:

1. Cool Down Coyote receives a 50% non-refundable up-front deposit. The remaining 50% of the price must be paid off before the shipping of any products ordered or within 120 days of receival by Cool Down Coyote of the initial 50% deposit. Failure to pay off the rest of your suit in this time frame will be interpreted as termination of your commission. Buyer is responsible for adequate shipping costs of DTD and final products.

PURCHASE ELIGIBILITY AND RESTRICTIONS

Cool Down Coyote reserves the right to refuse service to anyone. In order to commission products, you must be legally 18 years of age or older and be willing to submit to a check for proof of age. Failure to comply with the submission of proof of age will result in refusal of service. 

Restricted items include but are not limited to the exact replication of existing person’s design, design of licensed characters without express permission from their owner, content deemed Not Safe For Work (“NSFW”) or otherwise inappropriate, items which pose a safety hazard for others, or any other item through the discretion of Cool Down Coyote. If reasonable suspicion of a breach of restrictions should arise during the completion of an order, cancellation may be enforced by Cool Down Coyote. If questions arise about the creation of an item or design, feel free to contact us and we will work with you!

MODIFICATION TO ORDER

Any modifications to an order must be requested in writing and expressly accepted by Cool Down Coyote in writing. Such modifications may introduce additional costs to the product payable to Cool Down Coyote. Additionally, Cool Down Coyote reserves the right whether to accept any requested alterations or changes to the order.

CANCELLATIONS AND REFUNDS

Buyer may cancel at any time before the completion of the order by contacting Cool Down Coyote in writing. Keep in mind, the commission costs include both materials and time, therefore Cool Down Coyote will have sole discretion to determine what portion, if any, of payments to date will be returned. If Cool Down Coyote cancels an order for reasons beyond Buyer’s control (excluding instances of force majeure), Cool Down Coyote may refund all payments to date, including the non-refundable deposit. Buyer shall not receive any partially or fully finished products, materials, or other works from Cool Down Coyote. If you ever need to cancel an order and have questions on refunds, please don’t hesitate to reach out over email.

REPAIR AND WARRANTY

Buyer is solely responsible for conducting use of the product in the safest possible manner, understanding the inherent risks of wearing costumes, including but not limited to those associated with physical exertion and the reduction of sensory information. Cool Down Coyote conducts and documents a thorough quality assurance inspection on all parts of the work product. All products are warranted against manufacturing defects for a period of 90 days after the shipping of product to the Buyer by Cool Down Coyote. Services will not be covered under the 90-day limited warranty period unless the suit is delivered to Cool Down Coyote, or postmarked within the 90-day limited warranty period. Cool Down Coyote reserves the right to sole determination of what constitutes a manufacturing defect. This warranty will NOT cover damages that result from excessive or destructive use, or Buyer-inflicted damage. This warranty covers one fitting readjustment, but does not cover incorrect sizing of parts due to Buyer's submission of incorrect measurements. Any modification to the product by third parties, without prior approval by Cool Down Coyote, voids the limited warranty and any adjustments/repairs thereafter will not be covered under the 90-day limited warranty period. If Buyer discovers a manufacturing defect covered by warranty, Buyer agrees to cease use of the product immediately and contact Cool Down Coyote with documentation of the defect as soon as practical. Buyer will be responsible for the safe shipping of warranty claim item(s) to Cool Down Coyote. After analysis of the claim, upon acceptance Buyer will receive confirmation and an itemized list of the repairs that will be made and a schedule of when the repairs will be completed, and Cool Down Coyote may refund some or all shipping costs at its sole discretion; if Cool Down Coyote determines a claim is unwarranted, Buyer will be responsible for return shipping. Cool Down Coyote reserves the right to void this warranty at its sole discretion. THE WARRANTIES SET FORTH IN THIS ARTICLE ARE THE SOLE AND EXCLUSIVE WARRANTIES MADE BY COOL DOWN COYOTE TO BUYER, AND Cool DOWN COYOTE MAKES NO OTHER REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND WHATSOEVER, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. 

REPRESENTATIONS BY BUYER

Cool Down Coyote respectfully asks for the Buyer to forego any such modifications which might result in political or drama content being associated with the Company or product. The goal at Cool Down Coyote is to supply a way to bring to life characters important to you, and doing so these characters also become important to us. Cool Down Coyote wants to reaffirm Buyers have every right to modify their products in these ways; however, note that it is without our blessing and we feel it will tarnish the effort put forth in their construction. Consideration will always be appreciated.

Buyer represents and warrants that Buyer has the necessary rights and permissions to use and exploit any character, artwork, logo, design, words, or any combination thereof submitted to Company to be created/reproduced, and that such use and exploitation does not and will not violate the intellectual property rights (including, but not limited to, trademark, copyright, trade dress, patent, or design patent rights) of any other entity or person.

DELIVERY AND SHIPPING

Cool Down Coyote will notify Buyer in writing at the Buyer's provided email address once the ordered Product has been completed. Cool Down Coyote will not deliver the product, or mail it, unless (i) so stated in the order, and (ii) reasonable costs of delivery or shipping is paid to Cool Down Coyote, and (iii) Buyer replies to Cool Down Coyote’s notification with the current correct shipping information for the anticipated delivery window. Cool Down Coyote shall not be liable for any damage caused to the product during shipping. Buyers are responsible for costs associated with shipping and insurance. Buyers outside the U.S. are responsible for customs fees incurred through shipping. Cool Down Coyote will ship the Product package with appropriate insurance via UPS or other major carrier of Cool Down Coyote’s choice. Buyer is responsible for any and all additional costs associated with domestic or international shipping, including but not limited to duties, customs charges, import taxes, local taxes, handling or storage fees, inspection fees, or return fees. If Buyer fails to provide the correct shipping address, Cool Down Coyote shall not be held responsible for any fate of the package or contents. If the package is returned to Cool Down Coyote, Buyer assumes responsibility for all subsequent shipping costs necessary to resend.

FORCE MAJURE

Cool Down Coyote shall not be liable for any failure to perform or for delay in performance resulting from any cause beyond the Company's reasonable control, including without limitation acts of God, fires, floods, weather, pandemics, strikes or lockouts, factory shutdowns, embargoes, wars, hostilities or riots, shortages in transportation, or any other outside factor beyond the control of Cool Down Coyote. 

INDEMNIFICATION AND LIMITATION OF LIABILITY

Buyer agrees to indemnify, defend, and hold harmless Cool Down Coyote, its affiliates, and their respective directors, officers, employees, and agents against any and all claims, including third-party claims, arising directly or indirectly from (i) the manufacture, promotion, marketing, distribution or sale of, or use of or exposure to, the product or service provided by Cool Down Coyote, (ii) Buyer's negligence or willful misconduct, or (iii) use of any intellectual property, materials or other information provided by Buyer to Cool Down Coyote; in each case, including but not limited to related expenses such as reasonable attorneys’ fees, court costs, damages, losses costs incurred in responding to subpoenas, giving testimony relating to disputes between Buyer and third parties, and related expenses. 

SUPERCEDES PREVIOUS AGREEMENTS

This Agreement constitutes the entire agreement and understanding between the parties to this Agreement and supersedes all prior and contemporaneous negotiations and understandings between the parties whether oral or written, expressed or implied. This Agreement is subject to change at any time at the discretion of Cool Down Coyote without notice.

THANK YOU!

Thank you and look forward to working with you!